Customer enquiries
Handle common questions from approved business information and collect the details needed for follow-up.
EXINDA / AI
AI Agents & Automation
Connect customer conversations, business knowledge and workflows through AI agents, with defined permissions and human handover.
Discuss your projectCalls & appointments
Define voice interactions, routing and appointment workflows around the channels you use.
Operational automation
Move approved information between conversations, tasks and business records, with review points where required.
SERVICE SCOPE
What we can bring together.
- WhatsApp conversation agents
- Voice & customer-service workflows
- Company knowledge bases
- CRM & business-system integrations
- Human handover & approval rules
- Review, measurement & improvement
CLEAR HANDOVER
Defined outputs.
Documented delivery.
- Use cases and approved knowledge scope
- Conversation and escalation design
- Integration and access requirements
- Pilot review and operating rules
Exact scope, responsibilities, timings and exclusions are agreed in the proposal.
A CONNECTED CUSTOMER EXPERIENCE
A conversation should lead somewhere.
An illustrative enquiry flow: approved answers, relevant details and a clear handover to your team.
ILLUSTRATIVE FLOW
Customer: I need IT support for our office.
Agent: Which systems are affected, and what is the best contact for your team?
Structured enquiry → responsible team
ILLUSTRATIVE CALL FLOW
- Identify the caller and enquiry.
- Use approved information and collect relevant details.
- Route the request or hand over according to your rules.
BEFORE WE START
A few useful answers.
Will an agent make decisions without our team?
Its allowed actions, approval requirements and handover rules are defined during setup. Sensitive or unsupported requests can be routed to your team.
What do we need to start?
A clear use case, approved knowledge sources, channel access and a responsible contact for reviewing the pilot.
Start with the business need